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What is a merchant account?
A merchant account is a bank account created by agreement
between your business and the banks we represent. That enables
your business to accept credit card payments from your customers.
What is shopping cart technology?
Shopping cart technology converts an informational website
into a sales center. You list products for sale on your
website. We provide shopping cart technology that is user-friendly
and is easy to build. |
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Why should I accept
credit cards from my customers?
Because statistics show that accepting credit cards can
increase sales up to 100 percent!
What credit cards will I be able to accept?
We will apply for your business to accept all major credit
cards.
What is a discount rate?
Every bank charges a discount rate. The discount rate is
the percentage of each transaction that the processing company
charges to handle the transaction for you. Our discount
rates are exceptionally low for retail merchants, mail order/telephone
order (MOTO) and web-based merchants.
What is a per-transaction fee?
The per-transaction fee is a nominal amount charged on each
transaction, which is associated with the processing of
each transaction through the payment gateway and the merchant
account.
What is a chargeback?
A chargeback occurs when a cardholder informs the credit
card company that the charge was not authorized or that
goods were not delivered as promised. If a customer alleges
the goods or services paid for were not delivered, the merchant
has seven days to produce evidence that the goods were received
or that the cardholders’ account was credited.
What is a chargeback reserve?
In lieu of requesting an upfront security deposit for higher
risk merchant types, CardFlex imposes a chargeback reserve,
generally 5 percent, which is maintained in a rolling reserve
account for the benefit of the merchant. Funds are released
from this account after 180 days, first-in-first-out less
any amounts charged back.
Do I need a bank account?
Yes. You will need a business banking account to which your
funds can be transferred through ACH.
How long will CardFlex take to process my application?
From the time we receive your signed application, the approval
process generally takes no more than three days. Once approved,
we will immediately inform you of your acceptance and deliver
the terminal equipment or software.
Will my business be able to purchase or lease the
software and/or equipment I need?
Yes. We offer an optional warranty program on credit card
processing equipment and software with a 24-hour replacement
policy while you are processing with us. We offer immediate
upgrades to our secure-online processing program—to make
sure you are always processing credit card and other non-cash
transactions with state-of the-art technology.
How is the lease payment determined?
The lease payment is based on the type of credit card terminal,
printer, or software you choose and the length of your contract—12,
24, 36, or 48 months. Leasing is an attractive alternative
when you want to preserve working capital, have a tax-deductible
business expense, and a low down payment. At the end of
the lease you may continue month-to-month, buy out the lease
at fair market value, or terminate the lease.
What kind of businesses do you accept?
We accept retail, professional, Internet-based, trade shows,
mail order, and telephone order businesses.
What if I have less than perfect credit?
Even with bad credit, you are likely to get approved.
Are there any monthly fees for accepting American
Express or Discover Card?
Other than the discount rate and normal transaction charges,
there are no additional monthly fees of any kind for accepting
American Express or Discover Card.
Do I need a business license?
You need to have documentation showing you have registered
your name—such as a business license, trade name registration,
or dba certificate.
Is there a site inspection?
Yes. You will need to provide information for a physical
location if you have a traditional business, or give us
the URL for your website.
Will I receive a statement of activity?
Yes. A statement is mailed every month with information
on all deposits into your account, your total sales volume,
and the charges for the month. There is a nominal fee for
this service. In addition, we can view all transactions
online on a daily, weekly, or monthly basis.
How will I get my money?
Once the transaction has been approved, your customer’s
charges are deposited directly from our credit card processor
to your bank account. Transaction deposits range from 24-72
hours from the date of transaction.
What if I already have my own software or terminal?
If you already have your own credit card processing software
or terminal, chances are very good that we have a program
that will run with your existing terminal. A CardFlex representative
will be happy to discuss your options with you.
What if my application is declined?
Our approval rates exceed 99%. It is unlikely you will be
turned down.
Is there a customer-service phone number that I
can call if I need help?
Yes. Customer Service may be reached at (866) 634-3044.
Or, you can email a request to us by clicking the contact
button.
How is CardFlex different from other payment processing
services?
Every processing payment vehicle is available to you through
CardFlex. That means making only ONE stop for all of your
payment processing needs, whether you have a traditional
retail storefront or Internet-based business. |
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© Copyright 2011 CardFlex, Inc. All rights reserved. CardFlex is a registered MSP of Pacific Mercantile Bank. |
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Privacy
Statement | Site
Map | Contact
Us |
CardFlex Prepaid Card is issued by First California Bank pursuant
to license by MasterCard International Incorporated. MasterCard
is a registered trademark of MasterCard International Incorporated.
CardFlex is an authorized Independent Sales Organization ("ISO")
of First California Bank. Subject to funds availability. Transaction
fees, terms and conditions apply. All trademarks, service marks
and registered marks are the properties of their respective owners. |
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